Drop-in centre

Office hours:

The main aim of SOS Polonia is to assist Central and Eastern Europe migrants living and working in the UK to integrate into their local communities. The daily work of our drop-in center (see the contact tab for our address and how to find our office) is aligned to this purpose.

At SOS Polonia we provide information and advice free of charge. People come to us with problems relating to employment, tax returns, health care, childcare, education, and more. After assessing the individual situation of each customer, we try to find the best possible solution for their problem, or to signpost them to a person or organisation who can help them. We can give information on UK laws that may apply to a particular situation, and we can provide support in contacting the appropriate authorities by telephone or in writing.

We also provide consultations on security risks, such as financial fraud, theft, domestic violence or hate crime. In such cases, we assist our clients in making contact with the appropriate services that have the power to intervene (eg police, social workers).

We handle more than 6,000 cases a year (more than 115 per week), in every case ensuring confidentiality of personal information and information provided to us.

Once a month a solicitor comes to SOS Polonia office to provide advice on financial claims between individuals, disputes with institutions or companies.

We also offer a competitively-priced translation service for written documents, letters and e-mail content.

Anyone who needs support or advice may visit our drop-in centre. We do not take advance bookings for appointments. If you are visiting our drop-in centre, please make sure you bring all the documents related to your situation along with you, as well as any other information that you think is important. This will help us serve you efficiently and quickly, and allow us to assist as many people as possible.

We look forward to seeing you!